Today’s lesson comes from the pages of one of America’s great creative minds—Woody Allen. Sure, his best days are behind him, but that’s only because his early work (read: Annie Hall) was masterful.

Woody Allen was quoted once as saying, “80 percent of success is just showing up.”

Often when I am speaking to high school or college classes, the question of how to be successful designer comes up. And more often than not, I quote Woody’s wisdom because it is an absolute truth that applies not just to filmmaking and graphic design, but just about any other path in life you choose to follow.

The best example of not showing up is something that happened recently in my attempt to have a print project quoted by a printer. I am not going to name the printer, but I will tell you that it wasn’t F.P. Horak, McKay Press or QRP. Those are the three printers I use most often and I don’t want anyone to think that I’m talking about them.

This particular project, I thought, was a good fit for another printer in the region. The printer in question threw up every single roadblock they could come up with along the way. Honestly, it was as if they didn’t want my work.

My first step was to find their website to get contact info. The Google search took while because I wasn’t 100% sure of their name (they have gone through some ownership changes). With the correct site located, I clicked through to look for contact info and trouble ensued.

Their site is a wide-awake nightmare. I couldn’t find the information I was looking for, contact info was buried, sales department names and e-mail addresses weren’t available, etc. I didn’t want to fill out a form to wait for a response because my experience with these forms is that response time tends to be slower.

I was able to locate a phone number, though, so I called which led me to a pain-in-the-ass phone tree. If you don’t know the name of the person you are trying to reach, you’re directed to a general mailbox. Since I couldn’t find any sales rep names online, I would be stuck in the general mailbox which often isn’t much better than filling out the online form, where response time is concerned.

I call back and hit zero a few times and get through to a live person. I explain that I need a quote and she isn’t sure who she needs me to get to. After some confusion on her part, I just ask for a customer service rep and says she’ll connect me to the person I need to talk to. The call goes through to an extension which promptly hangs up on me. I call back again and ask if I can speak to a living, breathing customer service rep, but because I don’t have an account manager, she can’t direct me to a CSR.

Finally, in frustration, I give up. The job was a perfect fit for them and it will be printing elsewhere. It isn’t the hugest job in the world, but it would probably be somewhere between 5–10 grand every month or two. How many jobs like this do they lose in the course of a week? There were several opportunities along the way for them to save the interaction, but they managed to miss at every step. All they had to do was show up, but they phoned it in and missed out on a decent, little revenue stream.

There is actually a humorous postscript to the story, too. About one week after being unable to get a quote, I actually get a call from the sales manager wanting to sell me on doing my printing with them. I told him that I was surprised to hear from him and told him all about what had happened the prior week. He is both grateful for the candid input and assures me that is not the way they do business. He asks if he could send me some material to look at about them and maybe set up a meeting. I understand that every business has bad days, so I tell him to send the info and we’ll get together after that.

Five weeks later and guess what…nothing ever showed up.

Chuckleheads.

Have you heard that Simpsons matriarch Marge Simpson will be the first-ever cartoon to grace the cover of Playboy? In addition to the cover, she is given a few pages inside the book complete with data sheet and a two-page centerfold. You can read more about it at NPR.org.

Personally, I think it’s pretty funny and it’s a GREAT promotional coup for The Simpsons, who are celebrating their 20th anniversary on Fox this year. Thing is, it sounds like it wasn’t Fox’s idea. Sounds like the idea came from Playboy who wanted to try to draw more 20-something readers to the magazine, whose readers have a median age of around 35.

Why Marge Simpson, though? The Simpsons is still a solid enough performer on Fox, but the series is decidedly in decline. And I can’t quote viewership statistics, but my feeling is that the younger readers they are trying to appeal to aren’t necessarily Simpsons fans. My guess is that if they watch the Simpsons, they only do it to kill time until Family Guy comes on.

Family Guy skews much younger and with it’s edgier humor would seem to be a better fit for what Playboy is going for. Maybe the problem is that Playboy’s folks are skewing a lot older themselves and can’t be bothered to stay up past 9PM. Or, worse yet—and more likely—they’re too busy watching Desperate Housewives.

I like the idea behind the cartoon cover and giving a few pages on the inside—I’m even sure that the novelty will give Playboy a nice, one-issue sales bump—but I think those buyers are going to be in the 30-45 age range. If anything, the median reader age may go up for an issue.

Overall idea: B+
Probability of giving the magazine a short-term (one issue?) sales increase: 80%
Probability of achieving stated goal of drawing younger readers in: 15%

Overall grade (for Simpsons): A

Overall grade (for Playboy): F-
I would have given a C- because it is a fun idea and will result in a temporary sales bump, but they kind of botched when it comes to drawing in the younger crowd.

I received an e-mail a couple of weeks ago that Tri-City Monthly Lifestyle Magazine is changing its name to Great Lakes Bay Regional Lifestyle Magazine. This rebranding comes within a couple of years of the magazine’s previous rebranding project. Launched 5 or 6 years ago as Interlude, the magazine wanted a greater regional appeal so they settled on Tri-City Magazine. I never cared for the name Interlude, so even the unimaginative Tri-City Magazine was a change for the better.

For any established institution to undertake a rebranding project is a pretty big deal and to do it twice in two years is a risky proposition. Any momentum you have gained with the initial rebrand stands to suffer a little bit with a second rebrand. On top of that, changing the name and then changing it again so soon after will give some people an impression that the magazine is not stable or lacks direction. In the magazine’s defense, due to some big internal changes, I can attest to the fact that they are now probably more stable than they’ve ever been. With the recent changes as well as the editorial changes that took place a couple of years ago, I think the overall content and presentation are better now than they’ve ever been.

While I don’t like the idea of rebranding so hot on the heels of another rebrand, my real issue isn’t that they’re changing the name again, but what they’re changing the name to. Great Lakes Bay Regional Lifestyle Magazine? Really? I have to admit that I am surprised that Tri-City drank the Kool-Aid on this one. When the local communities first unveiled “Great Lakes Bay Region” as the new name for the regional brand, I wasn’t particularly wowed by it. I think the name is way too long, doesn’t lend itself well to certain applications, and I don’t much care for the logo. In branding terms, that’s three strikes against you.

Right away, though,you saw a lot of businesses jumping on board. Public radio quit calling it the Tri-Cities and started using the GLBR moniker. Newspapers quickly updated their style guides to push the new regional brand. My problem with the magazine changing their name, though, is that I think they are the first business to make the regional brand a part of their identity. In effect, they let somebody else name their business. And until then you are saddled with a magazine name that’s as long as an entry in the dictionary.

I don’t think you’re ever going to see an everyday person on the street refer to this region as the Great Lakes Bay Region. As I’ve written about (at length)—it’s just not a great name. There’s no tongue appeal to it. It’s not sexy. It’s just…wordy. Try slipping Great Lakes Bay Region into casual conversation. It’s not easy to do without sounding like you’re selling something. What happens in a few years if this brand doesn’t catch on and people just stop using it? Do you change your name again?

This name change just seems like they are trying to fall in line with what the regional chambers of commerce want. Why let somebody from outside dictate what your identity is? What’s next? Give the chambers final editorial approval on the articles and ads? We’re not talking Woodward & Bernstein here, but tying a publication too tightly to local business interests takes away any appearance of journalistic integrity.

I think Tri-City would have done well to just leave it alone and keep their name. Or, if they are really committed to rebranding, take some time and actually come up with a solid identity. There are some really talented and creative folks working at the magazine, they could come up with something great if they were given the opportunity.

How much attention do you pay to the fonts you use everyday? If you’re like most people, you probably have a few favorites, but don’t worry about it too much. Now how about this…how much attention do you pay to the fonts that other people use?

There is a little bit of an uproar on the internet recently over stylish-but-affordable furniture retailer Ikea switching the fonts they use in their advertising. For a long time, Ikea had used a customized version of Futura in most of their advertising. If you’ve ever seen an Ikea catalog or ad, maybe you can picture the big, bold prices accompanied by a brief description. All of their advertising had a consistent look which helped bolster their overall brand image. In addition, the use of a custom version of a classic font showed that Ikea really did pay attention to design.

So why the brouhaha over a simple font change? The problem, for most people, is that they switched to Verdana. Verdana is a font that many people are familiar with (even if they don’t realize it) because it is a free font distributed by Microsoft. It’s probably found on just about every computer in the universe. I’ll bet you they even have Verdana on the International Space Station. Except there it’s SPACE Verdana…that’s pretty sweet.

The font itself, isn’t terrible. It’s just sort of boring. It was designed very specifically for use on computer screens. Loose letterspacing and tall lower-case letters give Verdana an overall looser look. This is so that it’s easier to read on screen—letters don’t plug up or run too close together. And for that purpose, Verdana performs perfectly. It is a very good utilitarian design.

But to take this on-screen font and use it for print work shows, in many designers’ minds, a lack of respect for design. Complaints about the font range from finding the cheapest option available (free) to the easiest solution due to it being readily available around the world. Neither of these show the same sort of concern for design that Ikea shows with every single one of it’s nearly 10,000 items. Each silverware tray has a fun name, unique design—in short, each product fits in with the Ikea brand image. Using Verdana does not fit into the Ikea ethos.

Personally, I’m not freaking out about the font. I’ve seen print pages with the new font and while I don’t love it, it doesn’t ruin it for me. To be totally honest, I think that a lot of the uproar is because it’s a font created and distributed by Microsoft. Microsoft and the design community don’t generally play well together. It’s not the Mac-vs-PC thing, though, so much as it is that Microsoft tends to devalue professional design. By putting out products like MS Publisher with 15 zillion templates, they tell people that everybody can be their own designer.

The moral of this story is this: um…I don’t know. I have to admit that it would be pretty sweet, though, if 989 Design ever got so big that people got pissed off about the font I used on my site. I think I’ll make that one of my goals. Become huge, cause font uproar.

RadioShack recently decided that they are a little too cool for their own name. Wanting to distance themselves from their pocket-protector past of selling diodes and cathodes and other stuff that ended with -odes, they needed something fresh that would really sell their new forward-thinking product lines of laptops, cell phones, etc. They enlisted the creative firm of Butler, Shine, Stern and Partners of Sausalito, California (read the end of the post for a quick note about BSSP). Together, RadioShack and BSSP came up with the company’s new creative platform—THE SHACK. I don’t know about you, but does ’shack’ conjure up new and innovative?

Lee Applebaum, RadioShack’s Chief Marketing Officer says, “We’re contemporizing the way we want people to think about our brand. THE SHACK speaks to consumers in a fresh, new voice and distinctive creative look that reinforces RadioShack’s authority in innovative products, leading brands and knowledgeable, helpful associates.”

To me THE SHACK does not communicate innovation or contemporary or fresh or new. It says Clampetts. It says Ma and Pa Kettle.

Contrary to other reports, RadioShack isn’t actually changing their name. They’ll still be RadioShack, but now we’re supposed to call them THE SHACK (sort of like Sean Combs—aka Puff Daddy, aka P. Diddy, aka Puffy, aka Diddy). Here is the splash page to THE SHACK SUMMER NETOGETHER event coming up in less than 24 hours.

Referring to RadioShack as THE SHACK is okay, I guess, but it seems like they’re trying just a little too hard to be cool. It’s kind of like a dorky kid in school wearing parachute pants and an Izod with the collar popped at the same time. Give it up, kid, you’re not fooling anybody. Is there is some sort of hierarchy of cool in retail electronics sales? I figure that Best Buy is probably as cool as that sort of thing gets, but even then, bright blue shirts and khakis? You have to ask yourself, when you’re looking up at Best Buy on the cool-0-meter, how far from the pack have you wandered?

Added Applbaum, “When a brand becomes a friend, it often gets a nickname.” Yes, this is true, but you gave yourself the nickname. Do any of you have a friend who demands that you call him by his new nickname? Is there anybody less cool than the friend that gave himself a nickname? That isn’t how it works.

Most importantly, let’s not forget to acknowledge the 7-foot, 1-inch elephant in the room—the world already has an internationally famous brand using the name.

Nothing personal, Shack, but you will NEVER be as cool as Shaq.

Author’s note: I hadn’t heard of BSSP before today. Or, rather, I may have read about them but didn’t really know anything about them. If you have a few minutes (seriously, you’ll need some time) take the time to check out their site. It’s REALLY slow to load, but it’s well worth it. There is a lot to see at their site so be sure to stop by and check it out.