So what I am going to do is the same sort of thing, but with corporate logos which gives me a lot more to work with. There are a few different ways I can do this and I’m still sorting it out, but I’ll get it started either next week or the week after. I know this isn’t a terribly exciting post, but I wanted to mention it just so that nobody thinks I completely blew it off. Stay tuned.

Point one: this was not a brawl or a riot, as I’ve seen it called on a couple of media outlets. It was a fight that spilled into the street. I’ve seen the same thing at several other bars on the street. It’s a sad-but-true fact of life that people fight in bars. Why do they fight? Because sometimes it is important to show you that I am, in fact, way more awesome than you. Speaking of bar fights, there is one bar on the street (not one of the bars that plays dance music, by the way) that has had a fight 2 out of the past 3 times I’ve been in there (in the past 3–4 weeks). One of the fights even spilled out onto the sidewalk. Where is all of the hand-wringing over that fight?

Come to think of it, the last fight that I can remember that got this out of hand didn’t happen at one of the dance bars either and involved mostly white guys, if I recall correctly. And in the case of that fight, it stemmed from a wedding reception and they actually did some property damage (which Saturday night’s fight didn’t do, I don’t think). Again, where was the hand-wringing? Where were the calls to shut down wedding receptions with country music?

There weren’t any, of course. Why not? Because Saturday night’s incident involved a bunch of black guys. And that brings me to this…

Point two: It makes me sad to see the number of comments with racist undertones (and some not-so-subtle comments) regarding this fight. Not just this fight, either, but with the overall neighborhood the past few months. I can’t tell you how many times I’ve heard someone make a comment regarding the neighborhood “getting a little dark at night” and I’ve also heard the n-word dropped more frequently over the past few months than I’ve heard in years. I’m hearing these thoughts and worse from people who you’d be pretty surprised to hear it from.

As far as comments on Facebook and the forums on mlive.com, connectmidmichigan.com go, I don’t even know what to say. It’s embarassing how poorly educated and ignorant people are sometimes. What do you think all of those comments about Bay City turning into another Saginaw or Flint are? Do you think they’re talking about crime rate? No, that’s code for black people. One idiot even suggested (jokingly, I hope) gating the city. What a douche.

Point three: Is Midland Street dangerous? No, it’s not. Somebody asked me today if I thought it was getting more dangerous and I rejected the question because it’s not dangerous down here. There have been more fights the past five or six months, but only a couple that have gotten really out of hand. And I’ve seen more fights involving white people than anything else, but we have to make a big deal out of this one? The problem on Midland Street on Saturday night wasn’t that they were black, it’s that they were drunk. If you don’t think that’s the truth, then why wasn’t there an uproar over the wedding party fight?

Point four: The Westown is taking a lot of heat, which is not entirely fair. Westown is the only nightclub (I use the term loosely, mostly because it’s the theatre I saw Footloose in, but it’s as close as we’ve got to a real nightclub), but they are hardly the only bar playing dance/hip-hop music. And they’re not the only bar who draws a crowd which includes African-Americans. I keep reading quotes how nobody is pointing the finger, but when I see people saying that they aren’t pointing the finger? Guess whose marquee is behind them on TV? And guess whose photo they choose to run on mlive.com?

Point five: This is an issue for ALL liquor-licensed and late-night businesses. Just because you don’t play dance music doesn’t mean that you’re not part of this, too. I know that when it comes time to talk about paying for additional security, there are going to be some bar owners who are going to pitch a fit over it and try to pass it all off on Westown and maybe a couple of other establishments, but that’s a joke. I’ve heard people in other establishments making comments about the number of black people (that’s not the word they used) on the street. I’ve heard the people working in these same establishments making the same comments. And I’ve heard people make  under-their-breath, racist comments out on the street. How long until that turns into a fight? Maybe you don’t own the powder keg, but you’re handing out books of matches pretty freely.

I think the city and the liquor-license holders—all of them—have a shared responsibility here. The problem is that you can’t get the liquor license holders to agree on anything. Lots of egos in the room and lots of bickering. The bars who cater to the sports-and-a-beer crowd don’t feel they should have to pay extra because some bars have a different crowd, but the fact of the matter is that the more people who are down here, the better it is for everybody.

Point six: The city needs to do more. I know that they’re crying bankrupt, but something has to be done. On Friday and especially Saturday nights, Midland Street is the highest concentration of people in Bay City. Add in youth, add in alcohol, add in a racial mix and how can the BCPD turn a blind eye to it?

I am not an expert on city finances or anything like that, but I know that the budget is stretched way past thin. The police have a police reserve that they use for crowd control during big events. Can a combination of officers and reservists walk a beat? I think there should be a police presence late weekend nights anyway because this is a highly trafficked area at that time, so it would make sense that this is where some police should be. Maybe you have to pass on any additional cost on to the late-night businesses (I don’t know that it’s fair to pass it on to the many businesses who aren’t open at night).

It’s important to note here, that you can’t blame the police, either. In the past, some bar owners told the city (at Midland Street District meetings) that they didn’t want too heavy of a police presence here because it might scare people away.

Point seven: Kevin Novellino is a friend and I support his right to say what he wants and I genuinely understand his anger, but as a neighborhood business owner and a city commissioner, I think he had better ways to handle this without giving people the impression that Midland Street is dangerous. I share Kevin’s frustration because, like Kevin, I want our neighborhood to make everybody feel comfortable and I think it’s reckless to just put a video out there on Facebook.

There was supposed to be a meeting last week with district business people along with Kevin, the chief of police and somebody else in city management, but Kevin wasn’t able to deliver on his assurance that he’d have the chief of police and city manager there. Not only that, but he didn’t bother to show up himself. So to say that nobody is listening is pretty disingenuous.

Point eight: Finally! Something to get people all riled up about on local news! Thank goodness for the local news. Winter is still at least a few weeks away. If it weren’t for this story of danger lurking in our friendly bar district, what ever could we use to scare the citizenry. Better stock up on bread and milk, everybody, there is a band of marauding hooligans waiting to get you!

In summary: This is a problem, but it isn’t an unsolvable problem. It might not be easy to come to a solution, though, because there are so many egos involved. At some point, all of the interested parties—neighborhood businesses, property owners, representatives from the city and police—need to sit down and talk about what can be done to improve safety on the street. Whether that will happen or not is the real question. The glacial pace of progress in Bay City is really not going to do us any favors, that’s for sure.

I feel like I probably didn’t say everything that I meant to, but I do feel better after writing it. Thanks for reading.

So as you can see from the graphic above, for over 20 years the Gap had the classic Gap logo. Then last week they decided to spring a new logo on the world. The new logo, officially announced on October 8, went over about as well as the new Coke recipe back in the 80′s. People hated it and the internet was awash with critical tweets, Facebook posts and blogs (including this one).

A few days later, the Gap saw the light and killed the new logo and reverted to the original. There was actually an interesting in-between announcement when someone from the Gap (I can’t remember who and am not curious enough to look the name up) made the announcement that the new logo was just part of a process and that they loved the feedback from the public. They loved it so much, in fact, that they wanted crowdsource a new logo. Hey, everybody’s a designer! Send us your ideas for free and we’ll use it. Here’s a Gap gift card for $50. Thanks!

The only thing professional designers hate more than bad design is crowdsourcing. It completely devalues graphic design as a profession. I’ve written about it before and I probably will again, it’s just a way for companies to get something for nothing while turning design into a commodity. Naturally, the internet lit up again with protests from designers about what a stupid idea it was.

In the end, Gap made out okay from all of this. While not everybody knew about the logo change, they were one of the most hotly debated (not much of a debate, I guess, when everybody hates what you did) topics on the internet, even making their way into print and broadcast media. Suddenly, everybody was talking about the Gap. The chain received an overwhelming amount of feedback at no additional cost and were able to pull themselves back from the bring before it cost them a fortune (unlike Tropicana who took it in the wallet with their package redesign-and-reversal process). And in the end, Gap relented to popular demand, which gives people the feeling that Gap really does care about their customers.

It’s been suggested by some that this is all a PR ploy, but I don’t think so. Why not? Two reasons. First of all, if they were trying to pull something off, I think they’d come up with a better fake logo. This logo was too bad to have been done on purpose, I think. Second, the whole crowdsourcing thing. If they were being advised, that would have never come up.

I just think it was a very large company exercising very poor judgement. It happens.

Anyway, welcome back Gap logo, we hardly missed ye.

While the classic Gap logo is a little dated, I am really underwhelmed at the new logo. It’s Helvetica bold and a blue box that is, for some reason, partially obscured by the p in Gap. The blue box looks like an afterthought, thrown in at the last minute. It’s like they looked at the Helvetica word mark and just KNEW it needed something extra. I imagine an exchange going something like this:

“I like it. It’s bold, yet classic. This mark is going to be with us for a long time,” the creative director says. “But maybe it needs just a little something extra. Something that really gets the brand across. We need something really designy.”

“We could put the whole thing in a shiny-looking circle sort of like the 989 Design logo at the top of this page,” the graphic designer says.

“A shiny 3d-looking circle? What is this? 2008? We need something that SCREAMS 2010 and beyond!”

“Well maybe we try using a box. We had a box in our last logo and that one lasted a long time.”

“Hmmm…a box, you say?” replies the CD. “Yes, I like the sound of that. But it can’t be the same…it needs to be a little different.”

“How about I give it a gradient fill?” asks GD.

“YES! Now you’re talking. More, give me more.”

“We make the box really small and…um…put it before the G!”

“No…box first isn’t forward thinking enough,” says the CD. “I’ve got it. Randomly stick it behind one of the letters.”

“How about behind the p?” asks GD.

“Perfecto! It’s a masterpiece.

It’s not that it’s a terrible logo…it’s just really bland. Nothing says design or style. They’d have done better for themselves, in my opinion, by keeping the old look, adding the gradient and updating the font. Bam! Done. They were so busy trying to think outside the box (pun intended) that they stepped on the design.

I think anybody who is starting a business or ready to take their business to the next level should give the article a read. It’ll only take about five minutes to read, so click the link above and check it out.

There were a few items in the piece that I thought were important enough to warrant a mention here.

Many companies skimp on logo creation. Nowhere is this more true than with small businesses. Throughout the region, I’ve seen thousands of business cards and signs and I can tell you who spent money on a designer and who didn’t. In this area, you see a lot of businesses who try to do it themselves or let their sign company design their logo. Bad letter spacing, poor font choice, use of clip art—these all give potential clients cues as to what kind of business you are running.

A great example of this is a restaurant I know. Their logo was clearly put together by a sign shop or a nephew or something. The typography on the sign is horrible. Poor font choice, poor use of the poor font, weird spacing, etc. I happen to really like this restaurant, but this sign is a great indicator because good as the food may be, the service is often pretty bad. You can sit waiting for service for 30 minutes when there are only two other tables in the place. Just horrible, sloppy service. And that’s exactly what their sign promises—sloppy and not thought out.

Planning and research in logo design is critically important. Whenever I design a logo for a client, I ask a lot of questions, but before I even meet with them I want them to do some of the legwork for themselves. Sit down and really articulate what it is you do, what you want people to think of when they think of your business and stuff like that. If you can’t tell me what you are, how can I tell anybody else?

I also highly recommend looking at other logos in your industry (websites, too, for that matter). Not to steal anybody’s logo, but to get a feel for what others are doing in the field. Maybe your initial idea is a cliché or maybe it’s too abstract. A logo doesn’t have to be a picture of what you do, but it is very hard for a smaller company to make the associations between abstract logos and their company brand.

Hire a professional designer or, at the very least, consult with a professional. Of course I am going to recommend this. Yes, it’s self-serving advice, but it is also solid advice. They give price ranges from $4,000–15,000 for logo design, but I’ll be honest and say that I’ve never had a $15,000 logo design project. If anyone has an extra $15K laying around, though, I promise that I will design you a SUPERKICKASS logo.

The truth is you can have a great logo designed for less than $4K, too. Every job is a little bit different, so don’t let those numbers scare you off from talking to a designer. There are a bunch of talented designers in the Tri-Cities, so you have a lot of people to choose from. Beware, though, because for every good designer there are at least three or four hacks masquerading as designers. How do you tell the difference? Look at their past work. Look at the logos they’ve designed. Look at the clients they have worked for.

If you have very strong ideas for your logo, most designers will be happy to work with your ideas. Mostly likely you are going to need a designer’s expertise anyway because you probably don’t have the skill set needed to create your logo in the formats you will need for printing. And if you give a designer your ideas, maybe their experience will give them a couple of ideas that you didn’t think of.

Don’t think of a logo as a one-time cost. A logo is designed to last for years (this article says it’s a minimum of 10 years, but I think it’s closer to 7 years because things/times/businesses change and grow and you have to allow for that). The point is, though, that you are not using your logo one time. It’s the one thing that everybody sees on  your signage, your ads, your business cards, your vehicles, etc. Think about the cost of logo design as being amortized over the life of the logo…5 years, 7 years, 10 years…whatever. It is a big check to write at one time, yes, but if you take the time to do it right, it will serve you well for years.

A well-designed logo tells potential customers who you are, serves as a visual reminder of what you do, and helps solidify your top-of-mind position. Logo design is one of the best investments you can make in your business, whether you’re just starting or if you’re due for an update.

Thanks for taking the time to read this and, seriously, read the Entrepreneur article, too. It’s a good piece.

Recently I had an experience with Staples that served to reinforce the notion of employees being a vital part of your brand. I had to prepare some comps for a client meeting and sent them to Staples to have them printed. Generally, I use Staples for this sort of work because they have high-quality color printers, produce the work relatively quickly and aren’t too expensive.

I have had a few bad customer service experiences with Staples print center, mostly due to the inexperience of some of the people working there. By and far, though, my experience with the Bay City location has been positive.

On this particular order, though, I sent the files with EXPLICIT instructions, in hopes of avoiding any issues. The girl working at the copy center called me to confirm the order and that she would have them done very quickly. I went to pick the order up and it was wrong. The files, which were larger than 11″ x 17″, needed to be reduced to fit the page, but they were printed at full size and parts of the pages were cut off. The Staples co-worker told me that what I asked for couldn’t be done. I was really annoyed to have to pay $10 for work that was wrong, but the co-worker couldn’t fix it.

I was probably a little more curt with her than I would like to be, but I was furious. I had an 8AM meeting the next day and had to show up with bad proofs. The girl working there felt bad for me and talked to her supervisor (who was not in the store while I was there). The supervisor took it upon herself to call me and let me know that it was an easy fix and that the girl who ran the prints just needed to push one button. The supervisor offered to reprint everything for me and have it ready for me to pick up in the morning. I explained that I needed the prints an hour before they opened and she talked to the store manager—who comes in before 8AM—and told him what was going on.

She called me back and gave me the manager’s phone number so that I could come at 7:30, call him and pick up my proofs in time for my meeting. The supervisor’s follow-through was really impressive. And when I picked up the prints in the morning, the manager was both very friendly and very apologetic. By this time, all had been forgiven. Staples really did make up for their screw up and by going out of their way to make sure that I had what I needed, they reinforced what I already feel about them.

When I was a general manager for kinko’s (sorry FedEx, but I can’t bring myself to call it FedEx Office), we were at a managers meeting (in Austin or Cincinnati, I think) and we reviewed a customer service case study. The point of the study is that customers actually have a higher opinion of customer service from companies who have screwed up and recovered. Because this was almost 20 years ago, I can’t remember the actual figures, but the way it works out is that if you consistently perform very well, customers’ opinions stay equally constant. If you make a mistake and recover from it, overall approval ratings end up higher than if you had never made a mistake.

Staples is a great example of this very thing. Because they stretched themselves a bit to make sure that my needs were met, I really think very highly of their customer service. I was never going to boycott them or anything like that, but I’d be less inclined to go there if I need something. As of now, though, I will have no such hesitation.

Good save, Staples.

For example, I had a great post about Michigan State University’s proposed logo change and the furor that came from Spartan Nation. In the end, the University scrapped the new design—which really was an improvement—in favor of tradition. Their head-fake toward progress was adopting a different Pantone green. I’m all for tradition, but I think that there are times when a stale logo can stand to be freshened up. The new logo wasn’t a major change, it was just an updating of the current logo.

Doesn’t matter, though, because I never wrote the post. Or one hundred others just like it. I can’t fault myself for prioritizing client design and writing ahead of my blog, but I need to make the blog more of a priority. And that’s exactly what I am going to do. It’s the summer solstice today and that feels like a pretty good time to pick back up with the blog.

To the people who have come back time and again to see the same, old posts I wanted to say thank you for your continued patronage. I promise to work harder to earn your repeated visits.

Happy Summer Solstice, everyone.

Woody Allen was quoted once as saying, “80 percent of success is just showing up.”

Often when I am speaking to high school or college classes, the question of how to be successful designer comes up. And more often than not, I quote Woody’s wisdom because it is an absolute truth that applies not just to filmmaking and graphic design, but just about any other path in life you choose to follow.

The best example of not showing up is something that happened recently in my attempt to have a print project quoted by a printer. I am not going to name the printer, but I will tell you that it wasn’t F.P. Horak, McKay Press or QRP. Those are the three printers I use most often and I don’t want anyone to think that I’m talking about them.

This particular project, I thought, was a good fit for another printer in the region. The printer in question threw up every single roadblock they could come up with along the way. Honestly, it was as if they didn’t want my work.

My first step was to find their website to get contact info. The Google search took while because I wasn’t 100% sure of their name (they have gone through some ownership changes). With the correct site located, I clicked through to look for contact info and trouble ensued.

Their site is a wide-awake nightmare. I couldn’t find the information I was looking for, contact info was buried, sales department names and e-mail addresses weren’t available, etc. I didn’t want to fill out a form to wait for a response because my experience with these forms is that response time tends to be slower.

I was able to locate a phone number, though, so I called which led me to a pain-in-the-ass phone tree. If you don’t know the name of the person you are trying to reach, you’re directed to a general mailbox. Since I couldn’t find any sales rep names online, I would be stuck in the general mailbox which often isn’t much better than filling out the online form, where response time is concerned.

I call back and hit zero a few times and get through to a live person. I explain that I need a quote and she isn’t sure who she needs me to get to. After some confusion on her part, I just ask for a customer service rep and says she’ll connect me to the person I need to talk to. The call goes through to an extension which promptly hangs up on me. I call back again and ask if I can speak to a living, breathing customer service rep, but because I don’t have an account manager, she can’t direct me to a CSR.

Finally, in frustration, I give up. The job was a perfect fit for them and it will be printing elsewhere. It isn’t the hugest job in the world, but it would probably be somewhere between 5–10 grand every month or two. How many jobs like this do they lose in the course of a week? There were several opportunities along the way for them to save the interaction, but they managed to miss at every step. All they had to do was show up, but they phoned it in and missed out on a decent, little revenue stream.

There is actually a humorous postscript to the story, too. About one week after being unable to get a quote, I actually get a call from the sales manager wanting to sell me on doing my printing with them. I told him that I was surprised to hear from him and told him all about what had happened the prior week. He is both grateful for the candid input and assures me that is not the way they do business. He asks if he could send me some material to look at about them and maybe set up a meeting. I understand that every business has bad days, so I tell him to send the info and we’ll get together after that.

Five weeks later and guess what…nothing ever showed up.

Chuckleheads.

Personally, I think it’s pretty funny and it’s a GREAT promotional coup for The Simpsons, who are celebrating their 20th anniversary on Fox this year. Thing is, it sounds like it wasn’t Fox’s idea. Sounds like the idea came from Playboy who wanted to try to draw more 20-something readers to the magazine, whose readers have a median age of around 35.

Why Marge Simpson, though? The Simpsons is still a solid enough performer on Fox, but the series is decidedly in decline. And I can’t quote viewership statistics, but my feeling is that the younger readers they are trying to appeal to aren’t necessarily Simpsons fans. My guess is that if they watch the Simpsons, they only do it to kill time until Family Guy comes on.

Family Guy skews much younger and with it’s edgier humor would seem to be a better fit for what Playboy is going for. Maybe the problem is that Playboy’s folks are skewing a lot older themselves and can’t be bothered to stay up past 9PM. Or, worse yet—and more likely—they’re too busy watching Desperate Housewives.

I like the idea behind the cartoon cover and giving a few pages on the inside—I’m even sure that the novelty will give Playboy a nice, one-issue sales bump—but I think those buyers are going to be in the 30-45 age range. If anything, the median reader age may go up for an issue.

Overall idea: B+
Probability of giving the magazine a short-term (one issue?) sales increase: 80%
Probability of achieving stated goal of drawing younger readers in: 15%

Overall grade (for Simpsons): A

Overall grade (for Playboy): F-
I would have given a C- because it is a fun idea and will result in a temporary sales bump, but they kind of botched when it comes to drawing in the younger crowd.

For any established institution to undertake a rebranding project is a pretty big deal and to do it twice in two years is a risky proposition. Any momentum you have gained with the initial rebrand stands to suffer a little bit with a second rebrand. On top of that, changing the name and then changing it again so soon after will give some people an impression that the magazine is not stable or lacks direction. In the magazine’s defense, due to some big internal changes, I can attest to the fact that they are now probably more stable than they’ve ever been. With the recent changes as well as the editorial changes that took place a couple of years ago, I think the overall content and presentation are better now than they’ve ever been.

While I don’t like the idea of rebranding so hot on the heels of another rebrand, my real issue isn’t that they’re changing the name again, but what they’re changing the name to. Great Lakes Bay Regional Lifestyle Magazine? Really? I have to admit that I am surprised that Tri-City drank the Kool-Aid on this one. When the local communities first unveiled “Great Lakes Bay Region” as the new name for the regional brand, I wasn’t particularly wowed by it. I think the name is way too long, doesn’t lend itself well to certain applications, and I don’t much care for the logo. In branding terms, that’s three strikes against you.

Right away, though,you saw a lot of businesses jumping on board. Public radio quit calling it the Tri-Cities and started using the GLBR moniker. Newspapers quickly updated their style guides to push the new regional brand. My problem with the magazine changing their name, though, is that I think they are the first business to make the regional brand a part of their identity. In effect, they let somebody else name their business. And until then you are saddled with a magazine name that’s as long as an entry in the dictionary.

I don’t think you’re ever going to see an everyday person on the street refer to this region as the Great Lakes Bay Region. As I’ve written about (at length)—it’s just not a great name. There’s no tongue appeal to it. It’s not sexy. It’s just…wordy. Try slipping Great Lakes Bay Region into casual conversation. It’s not easy to do without sounding like you’re selling something. What happens in a few years if this brand doesn’t catch on and people just stop using it? Do you change your name again?

This name change just seems like they are trying to fall in line with what the regional chambers of commerce want. Why let somebody from outside dictate what your identity is? What’s next? Give the chambers final editorial approval on the articles and ads? We’re not talking Woodward & Bernstein here, but tying a publication too tightly to local business interests takes away any appearance of journalistic integrity.

I think Tri-City would have done well to just leave it alone and keep their name. Or, if they are really committed to rebranding, take some time and actually come up with a solid identity. There are some really talented and creative folks working at the magazine, they could come up with something great if they were given the opportunity.