Author’s note: This is something I started to writing, but couldn’t finish, a few weeks ago. It isn’t quite as timely as I would like it to be, but I still wanted to put this out there. In the interest of full discloser, I do some work for the Saginaw Spirit, the Ontario Hockey League team which Garber owns and was instrumental in bringing to Saginaw. Even though I do some work for the Spirit and we have exchanged hellos at a couple of games, we have never actually met and I’m sure he doesn’t know who I am.
Author’s Note #2: I did not take the above photo, I found it online and borrowed it.
Anybody living in the Tri-Cities can speak firsthand about the effects of the economic downturn and the rapidly eroding job market. It’s really been pretty brutal in this part of the state. Largely due to a decade-long trend of auto-industry job losses, Saginaw’s unemployment rate is over 20%, which is pretty insane.
We’ve all heard about the federal government’s bailout of the auto industry as well as the cash-for-clunkers program. Love these programs or not, they gave the auto manufacturers a chance to reorganize their business and rethink their business practices. As part of their reorganization, GM decided to eliminate many of its dealerships across the country, which does make some sense. There are markets in the nation with multiple dealerships within just a few miles of one another. The dealership closure was a big part of their plan as GM headed into bankruptcy court. What baffles me is what the criteria were for closing a dealership.
Garber Buick is an icon in Saginaw. Established in 1907 by the Garber family, Garber Buick had survived the Great Depression, two World Wars and several economic downturns throughout its 100-plus year history. At one point early in their history, the Garber family—who have long been very closely associated with GM—helped Buick make its payroll when they were short on cash. Currently, even with the economy in Saginaw being pretty rough for years and years, Garber Buick has remained one of Buick’s top-selling franchises. On top of all of that, they receive consistently very high marks in customer service. In short, Garber Buick is a model franchise.
So when the news came that GM was going to cut Garber Buick from its franchisee list, people in the area got up in arms. Buick was planning on cutting off one of the top performing franchises in the country. How does a move like that make even an ounce of sense? With decisions like this, it’s really easy to see how GM got themselves into their current predicament. Ouija boards could probably produce better results than GM’s bloated-and-out-of-touch management structure.
As I said, people around here got pretty fired up and started a letter-writing campaign to GM and I was one of the many who took the time to write. Even though I don’t know Dick Garber personally, I know a lot about him and the way he runs his business. it doesn’t take a genius to see that this was a stupid decision and I wanted to let GM management know what a bunch of disloyal jackasses they are (I didn’t actually use the word ‘jackasses’ but I did lecture them about loyalty). I don’t know how many people took the time to write, I only know that I was one of many.
Very often, when people see someone who has more than them get taken down a peg, they take a certain amount of satisfaction in it. This schadenfreude (isn’t that a great word?) is a kind of sick spectator sport—taking pleasure in the suffering of others. But that’s not what you saw in this case. What you saw was a community come together and instead of snickering behind his back, they rallied behind him. Even if the letters fell on deaf (and very dumb) ears at GM, the outpouring of support was something special and unique to the Tri-Cities. We do take care of each other and we showed our true colors here.
In the end GM reconsidered its position and had rescinded their previous decision. 102 years after it was founded, Garber Buick will continue to be an icon in the community. As happy as I am for everyone involved, I think the best—and most telling—part of this story is the way the community rallied behind one of our community leaders.
Congratulations to Dick Garber, all of the employees, friends and relatives who are stakeholders in the Garber organization, and to the community of Saginaw which could ill-afford another gut-punch like this.